We appreciate any comments about the practice and care we provide.
If this takes the form of a complaint we have a full complaints procedure, a copy of which is available at reception or by emailing Jo.firstname.lastname@example.org.
We always take any complaints seriously and the practice will investigate and take necessary proportionate action in response to any failure identified by a complainant or investigation.
You may raise concerns to any member of staff, verbally or in writing.
Your concerns will be directed to the Practice Manager to hear them, or to address a written concern.
You will not be discriminated against for making a complaint.
We treat complaints as learning opportunities and view them as an opportunity to improve care.